The player’s request for a partial refund had also been denied by the casino. We had concluded that the casino had acted within its rights to block the player’s account and confiscate the winnings due to the violation of their terms and conditions. Based on their findings, we have calculated the casino’s Safety Index, which is our score describing the safety and fairness of online casinos. A higher Safety Index generally correlates with a higher likelihood of a positive gameplay experience and hassle-free withdrawals. In terms of player safety and fairness, ViperSpin Casino has a High Safety Index of 8.2, which makes it a recommendable casino for most players.
Welcome Bonus
The casino had provided evidence of multiple deposits from the player’s card across different accounts, a violation of their terms and conditions. The player had argued for a refund, stating he was unaware of the multiple uses of his card. However, the evidence provided by the casino had contradicted the player’s claim.
Play‘n GO
- Please note that every casino has withdrawal limits either daily weekly or monthly and the player has to respect it and the casino is not responsible for any loss if there any delay occurs.
- Make sure to check your local regulatory requirements before you choose to play at any casino listed on our site.
- In terms of player safety and fairness, ViperSpin Casino has a High Safety Index of 8.2, which makes it a recommendable casino for most players.
- Although ViperSpin had agreed to refund the deposits made on the second account as a courtesy, they had refused to process the withdrawal.
- I explained to both aussieslots and the casino that it would take a few weeks for the new Card to arrive, they said that’s fines “the money will be safe”.
- Your post code was also entered wrong originally (from you) then as the laws of caurcoa become stronger our accountants do deeper checks now which is required by our gambling license.
The RTP in this phase of the game is generally higher than in the main game. It is incredibly exciting to enter into the bonus levels of games. Slot games are often made with the same level of art, sound, and animation as AAA games (an aspect of the product that is often overlooked). You can always contact the licensing authority of the casino.
About payment methods and win and withdrawal limits
There are more than 9,900 games in all here, including slots, table games, casual games, video poker games, live casino games and jackpots. Apologies, Marcusmarkie, but it appears this marks the conclusion of the complaint. Your acceptance of a deposit refund and continued play indicates satisfaction with the resolution. If you possess communication suggesting the casino recommended a new account, the situation might differ. However, it seems a second account was created without casino approval, unintentionally, perhaps.
Providers Tracked on Viper Spin
Even till now once I’ve already sorted your issue, you’re STILL emailing the casino, live chat abusing my staff and carrying on. Everyone can check me out and see my zero viewers and no active people. So i dont know what are you trying to do here, but playing with someones winnings and doing what you are doing to me is absolutely unacceptable. Please note that every casino has withdrawal limits either daily weekly or monthly and the player has to respect it and the casino is not responsible for any loss if there any delay occurs. We also recommend to always wait at least 14 days for any withdrawal to be processed.
Are the games at ViperWin casino fair?
The casino stated that the player had created multiple accounts and accepted a bonus on each. The player denied having a second account or accepting any bonuses. Was asked to refer to term and conditions, relating duplicate accounts. We accept that it is the responsibility of players to make sure that they don’t create multiple accounts at the same casino. Not because we think it’s the right way to do it, but because it’s the industry standard, and we cannot penalize all casinos that don’t enforce the ‘one account per player’ rule the way we consider best.
ViperSpin Casino bonus codes
The website is easy to navigate because it is very well organised and has a structure that is comparable to that of the majority of other casino websites. You will find the tabs for the several primary game categories and the promotions area at the very top of the page. If you go all the way to the bottom of the homepage, you will reach a section that contains information on the casino’s ownership, licence, and general terms and conditions. The user satisfaction feedback of ViperSpin Casino shared by 45 users has resulted in a Great User feedback score. The reviews submitted by users are available in the ‘User reviews’ segment of this page.
Bonuses
The casino claimed that the player had been aware of the duplicate account issue and continued to play and deposit funds. The player had requested a resolution sum of $3,000, but the casino refused any further payouts. We had concluded the issue as settled since the player had accepted the deposit refund and continued to play, indicating satisfaction with the resolution. The player had accepted the conclusion, although unhappily. The player from Australia reported a withdrawal issue from Viperspin. Despite following the casino’s withdrawal rules and waiting the requisite seven days between withdrawals, his recent withdrawal requests were cancelled due to alleged exceeding of weekly limits, which the player disputes.
Player’s withdrawal has been continually delayed.
For larger withdrawals, the casino might ask for extra verification to make sure the money is going to the right person. You might need to provide ID or other documents if you haven’t already done so. Following these steps will ensure a smooth and efficient deposit process, allowing you to enjoy your gaming experience. All personal data is stored on a secure server that is guarded by firewalls to prevent any possibility of data theft.
Viperspin casino DO NOT PLAY HERE
Please refer to the email sent to Adam with full documentation, and this was at the exact same time as I know you have rejected their reviews so I can’t see how this person is allowed to slander. Next, we look at all the payment methods that ViperWin offers its customers in different jurisdictions. Viper Win also hosts an extensive sportsbook, which makes it an excellent casino for sports betting fans. Members can bet on numerous sports, including football, basketball, ice hockey, cricket, golf, and motorsports. The live dealer casino section at ViperWin is stacked with all the games and studios we’ve all come to love.
Player’s account has been blocked.
Due to the nature of this case, it will be discussed internally with our management team. I will then post an update here in accordance with our conclusions. It shouldn’t matter how much I have deposited on to your casino to determine how much I am entitled to.
ViperSpin Casino has unfair clauses in their Bonus Terms and Conditions. After reviewing the T&Cs related to the casino’s bonuses, I found some parts that I consider unfair to players. If you plan to use a bonus at this casino, you may run into issues. If you want to make sure you have an enjoyable gaming experience, I recommend you look for a casino with fair T&Cs. And if you decide to play at this casino despite the unfair rules, at least read the T&Cs carefully before you start playing, to make sure you know what to expect.
Player is experiencing an issue with the casino fees.
- We feel it’s fair to offer the player a refund of deposits, which is a lot more then most would do.
- I can understand why their are policies and rules and term and conditions it’s their to protect the business from cheats or cheater, I never thought they would use those rules no to pay the their client of their winning.
- The player from New Zealand believes his winnings were seized incorrectly.
- On top, you will get 200 spins and one try at a fun bonus game called Bonus Crab.
- We have told Adam we are happy to pay the $2,500 AUD difference which will be $12,500 AUD in total that you have deposited.
- Even if no unfair advantage was gained, the awareness of a previous account is acknowledged.
- The desktop versions of all of the games at Viperspin Casino are compatible with iOS and Android, and you may play them on your mobile device by visiting the casino’s website using a mobile browser.
I am not scammer or liar I am a streamer and I was asking for bonuses but it was all asked for once i would loose my own money deposite. Sometimes I will admit I was asking for more but I was just asking it was up to them to make decision. 38k inside online casino in about 1 year and 2 months is great amount of money I spent on you guys and now that i finally got something I have to go thru all this to just get paid. As i have explained to you numerous of times I have withdrawn 4200 last week with absolutely yhe same settings and details as i did this week and every other time i had to withdraw.
ViperSpin Casino games
The player’s account got blocked during the verification process. The complaint was resolved as the player’s account got reopen. The player from Brazil has been tying to cash out their winnings from the casino for the past month. Despite their efforts, they constantly face various obstacles such as the need for additional verification, and accusations of ‘insufficient monetary turnover’. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience. Decide how much money you want to take out and enter that amount.
- After a closer examination, we ended up rejecting this complaint as unjustified.
- I just very tired and would like to put this to bed please.
- We recommend that you upgrade your device’s software to the newest version in order to prevent it from crashing or freezing up on you.
- I have contacted support about this multiple times and have been told its due to their anti-money laundering policies, and i have to wager my deposit atleast 1x over, which I understand.
- We as a licensed casino take responsible gambling very serious.
- Games usually have in-built bonus rounds (often known as free spins) that you want to unlock.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities. The player struggles to withdraw his balance as he has multiple accounts. The complaint was closed as the casino provided us evidence that the player has been paid out.
Our casino review methodology relies heavily on player complaints, seeing as they give us valuable information about the issues experienced by players and the casinos’ way of resolving them. When determining the casino’s Safety Index, we consider all complaints received through our Complaint Resolution Center, as well as the complaints submitted through other websites and channels. VIP members at ViperWin casino are eligible for a cashback bonus of up to 25% of the losses incurred while playing live casino games. The cashback is available based on net losses incurred during gameplay – live casino games only – through the week. You received $4554 in your original deposits back which please know Markus we did not actually have to pay out if we choose to but we do everything correct by our players to ensure that it works for both people.
ViperWin Casino Customer Support
My support team are literally saying your post code is wrong.. We had to edit it because you can’t seem to understand something so simple. They told me 7 days between withdrawal requests with limit of4200 a week, which is exactly what i have done and been screwed up by them. Click on the ‘Responsible Game’ text in the footer area to be taken to the page that tells you more about the responsible gambling tools available. The website allows you to set loss limits and self exclude for a specific period of time. Browse all bonuses offered by ViperSpin Casino, including their no deposit bonus offers and first deposit welcome bonuses.
The fact they will not let me access my account and withdraw any more money shows they are not doing the right thing. This is clearly a case of the casino not wanting to pay me because I have won too much and they are looking for way to get out of it. If they were worried about my well-being and gambling habits they would pay me out and close my account instead they are putting me through this stress now of not paying me what I have rightfully won on their casino. I have never spent hours on this account at any time as it not even possible let alone am I able to do so, I would also like to see the logs from the casino as I believe this is a complete lie.
We did reach out to our players asking if they could review Viperspin, is that not allowed? If people are allowed to make false reviews then there’s no issue with us asking the players that do play regularly on viperspin to give honest input based on their experience. We understand at Viper that sometimes playing one particular game can put you on a bad run however the RTP is all legally set by Wazdan and they are licensed and audited as a gaming company. ViperWin Casino offers players 24/7 customer support via email and live chatting. The FAQ section at the site is not all that comprehensive, but getting an agent on the line seemed quick enough. ViperWin offers all players an opportunity to take advantage of a 10% cashback bonus for all losses from the sports section.
Login or Sign up to be able to manage and edit your reviews later on. Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings. Sign up at Viperspin Casino today and play the best crypto slots.
- This review will look into data gathered on Slot Tracker to measure Viper Spin casino’s performance.
- And you also know how withdrawals are processed and their timings.
- Players can only close their accounts by contacting support.
- I would not call it the best place for high rollers or players with a more aggressive playstyle.
- You will feel as if you are actually at a real casino but from the comfort of your own home.
- For the sports bonus, the wagering is 6x on your bonus and deposit.
- You further mentioned that you had proof showing your balance at the time your account was closed was much higher but were unable to provide this.
- We can forward any of these logs if required @Adam of all bet logs and the bonus buys stretching far above any responsible gambling limit.
I’m all knew this as I have never had issue with other casinos in the past. This could all been voided if you just let me delete my original account when I requested, feels as if you keeping a card up your sleeve until you need it. Out of due I think it’s still the casino responsibly to inform the player of breaching T&C’s especially when your staff know that the player is or will in breach of T&C’s. In response to your first question whether I had gained any profits on on bonuses on my second account , No ! I have been given or ask for bonus yes but not profited from them.
Hi Franga1981, we’ve already forwarded everything to Guru around 7 days ago 🙂 they are now handling the documents and will re-open the case. We’ve been liaising with Nick by email for quite some time now. Sorry you’ve had a bad experience, we are happy to still reimburse you those few dollars in fees please contact us again and we can sort that for you. Hi Drew, please understand your account hasn’t been ever closed. Make a case with Guru resolution to assist you in resolving this but this makes no sense sorry. As I can see this one also does not accept players from the UK.
To claim the bonus you need to contact the live chat or contact them via their support email. Players can find a massive selection of slots, table games, live casino games, and sports betting action. Big Time Gaming, NetEnt, Play’n GO, and all of the biggest provider names in the business are present at ViperWin.
Philippine Amusement is a reliable license and ViperWin should therefore be considered safe. ViperWin has scored a definite win with its slots selection. Even more remarkable is the fact that there are so many top-tier studios included. As you wager money at ViperWin Casino, you receive exclusive coins. These coins can be exchanged for bonus money, free bets, free spins, and more. The more you play, the bigger your potential loyalty prizes get.
Have you read first sentence of the complain where I said I havent had bad experience with you people up until now, and its just getting worse and worse. Members of our casino review team contacted the casino’s representatives to learn how helpful, professional, and quick their responses are. Since customer support can assist you with problems related to registration process at viper spin, account problems, withdrawals, or other issues, it holds significant value for us. We would say ViperSpin Casino has a good customer support based on the responses we have received during our testing. Members of our casino review team collect information about customer support and available languages when reviewing online casinos.